Home / Blogs

Steps To Take When Recruiting Roadside Assistance Services

Steps To Take When Recruiting Roadside Assistance Services

Life hits, and can hit quite hard at times. You had an extremely tough day at work and an argument with your partner early this morning completely ruined your mood. Amidst all this, your car breaks down in the middle of nowhere.

Ah! What a memorable day, isn’t it? As if all the previous happenings were not enough to ruin your day. In a situation like this, the cherry on top would be damage to your car by the roadside assistance company responsible for pulling you out of this situation.

If the above scenario sounds familiar to you, then you undoubtedly understand the painful hiccups you can endure after hiring a careless towing service provider.

However, worry not. Because in this post, we shall explore the steps you should follow when stranded helplessly on the road with little hope for help. So, dear drivers, fasten your seatbelts and join us on this short exploration drive.

Steps To Take When Stuck On The Road With A Broken Vehicle

Honestly, the above-mentioned scenario is just a glimpse of the typical situations that require roadside assistance services. In truth, numerous reasons necessitate the latter.

But the real question is, how do you go about any such situation?

Read on to get your answer.

1. Get In Touch With A Reliable Roadside Assistance Service Provider

The day is coming to an end and you certainly would not like to be at the mercy of burglars after sunset. Hence, there is no time to waste. Although calling friends and family may sound like an appealing option, they can rarely be of help in such technically helpless situations.

Thus, the ideal way forward is to immediately call a reliable roadside assistance provider. Nevertheless, choose a company wisely as some service providers may do more harm than good. The last thing you want is for your car to endure more damage.

2. See If The Issue Can Be Solved On The Call

The next thing to consider is the severity of your circumstances. Can you seamlessly solve the problem on your own with simple instructions from your service provider over the phone or do you need a professional to visit the site? A collision or an accident might result in the need to tow your vehicle.

For the purpose of this post, our case study will be a simple car breakdown.

Therefore, once you have chosen the right company, call them and explain the situation carefully. Then, follow the instructions that the service provider gives you, but if you do not understand something or if the technicalities of the instructions overwhelm you, voice out your concerns.

Remember, this is not the time to be shy of people’s perceptions about you. That is to say, one wrong move may unnecessarily cost you your hard-earned money.

3. Arrange To Mobilize The Car

If you are lucky, you might smoothly get your car started without any further hurdles. But if you really are having a bad day, you might have to ask your service provider to either help you take your car to a nearby mechanic or come and provide on-site services. Whatever the case may be, keep the terms of any such arrangements crystal clear.

While there are many things to consider before having your vehicle towed, here are a few basic determinants to keep in mind:

  • The price: Before requesting any company to render its services, it is essential that you discuss the price in advance.
  • Who will assume the responsibility for any damage? The next important factor to consider is whether your roadside assistance service provider acknowledges the responsibility for any damages caused during the whole towing process.
  • Any hidden terms and conditions: Usually, companies do not go to such an extent. But you will be astonished to know that some service providers will charge you for things out of the blue.

Consequently, the best way forward is to politely ask your service provider if any such hidden charges exist.

4. Accumulate Evidence

Being sceptical in such situations is part of human nature. Hence, there is no shame in protecting yourself against potential harm. To avoid a situation whereby a may arise regarding any damage, take pictures of your car before the company tows it.

If any damages occur, present the service provider with the pictures and solve the issue professionally.

5. Keep Calm

Yes, you may be having a bad day, but it is not the end of the world. Honestly, panicking or throwing a tantrum will not get you anywhere in such situations. Thus, hold thy horses and solve the issue maturely.

About Action Towing

Action Towing is a proud provider of high-end towing services to a massive clientele within the region. Competence, diligence, and due care are a crucial part of our service delivery. For this reason, you can trust us with the safety of your precious vehicle. Our team boasts just the right blend of expertise and experience to seamlessly handle any towing job.


A place to come for news and updates about our services, our equipment, careers,
what we’ve been up to lately.

February 23, 2024

Safety is the cornerstone upon which the towing industry rests, as operators routinely face unpredictable and hazardous situations. In an industry that works hand-in-hand with crisis scenarios, the onus of safety transcends beyond the mere protection of the tow truck operators. It includes the well-being of stranded motorists and bystanders and the integrity of the… Continue reading Safety First: Protocols And Procedures In Emergency Towing Services

February 22, 2024

If you own a specialty vehicle, such as a classic car, a sports car, a motorcycle, or a recreational vehicle, you know how important it is to keep it in good condition. Additionally, it gets stressful when you need to transport it from one place to another, especially if it breaks down or gets involved… Continue reading Specialty Vehicles And Flatbed Towing: Considerations And Solutions

February 15, 2024

In the world of towing, various types of equipment serve the purpose of safely and efficiently transporting vehicles from one place to another. Among the diverse array of towing vehicles, the tilt deck tow truck stands out as a versatile and specialized option. In this blog post, we will delve into the realm of towing… Continue reading The Types Of Towing Equipment: What Sets A Tilt Deck Tow Truck Apart?