Home / Blogs

Things To Keep In Mind When Hiring Heavy-Duty Towing Services


Truck mishaps often occur regardless of the extent of preventive measures taken. It could be an accident involving another vehicle or a mechanical fault in your heavy-duty vehicle. A professional heavy-duty towing service can get your big rig moving again in these situations.

Anyone with access to the internet can see that the towing industry in Canada is very saturated. However, you can’t just call any towing company you happen to find online when stuck on a highway with a broken truck. Remember, there are opportunists who may be looking to exploit drivers in need, and companies with subpar services that may also be looking to take advantage of your situation.

Also Read: The Evolution Of Heavy-Duty Towing

To avoid falling prey to such intentions, it is better to make an informed decision and choose a professional towing company that meets your needs. To help you choose the best towing company, the following blog post will explain the top things to keep in mind when looking to hire heavy-duty towing services.

Positive Reviews

Technology and social media platforms have made it easier to learn about the ground reality of the services provided by towing companies. Nowadays, the easiest way to learn about the professionalism and credibility of a towing company is by checking their reviews on their website and social media handles. A company’s online reputation is the true representation of its quality of service.

While their reviews may help you gain some insight on how well they deal with their customers, you should analyze their reviews with an open mind. Some tow companies may try to manipulate and inflate their positive reviews. There may be a lot of fake reviews, so don’t fall prey to them. Your attention to detail trait can help you tell the fake and real reviews apart and shortlist the ones with the most positive and satisfactory reviews.

Equipment And Expertise

Not all towing companies offer the same services and have expertise in everything. Some companies offer exceptional flatbed towing services, while others may excel at providing roadside assistance services. As a consumer, you must understand the company’s line of work.

Choosing a professional towing company with all the required tools, updated technology, and modern tow trucks is always preferable. All of this will ensure that your truck is in safe hands and will be dealt with care; as a driver, you will enjoy immense peace of mind and satisfaction after choosing the right towing company for your big rigs.

Reliability And Safety

When you call a towing company you should know that the help you have called will actually come. A towing company should reach you by their promised time without excuses or delays. If you have called and hired a towing company that is failing to arrive on time, it is best to look for a new one.

Before doing any kind of work, a towing company has to make sure that the customer and the car they are moving are safe. Towing a truck on a tow truck involves high risks; therefore, you’ll need a reliable towing company to perform the job with perfection and swiftness.

24/7 Services

Risking your towing job with a company that only operates during standard working hours is not recommended.

Heavy-duty towing is often needed in the event of an accident or emergency; this means that the service can not be bound to a time frame. You may need a heavy-duty towing service in the middle of the night or at sunrise. Therefore, you must opt for a heavy-duty towing service provider that can offer full-time services.

About Action Towing

Action Towing has been helping the people of Edmonton for a long time and has earned their trust. As a well-known Edmonton towing, recovery, and roadside assistance service, we only use highly trained tow truck drivers and the latest equipment.

Due to our low pricing and excellent services, we are one of Edmonton’s most trustworthy towing businesses. For your safety and peace of mind, our experts only use tools and equipment that have been fully approved. Learn more about Action Towing here.

Need emergency towing or hauling? Contact us now.


A place to come for news and updates about our services, our equipment, careers,
what we’ve been up to lately.

May 24, 2024

When your vehicle breaks down unexpectedly on the side of the road, it can be a stressful and inconvenient situation. In these moments, finding a reliable towing company becomes paramount. However, amidst the urgency, it’s crucial to consider the risks associated with using an uninsured towing service. While it may seem like a quick fix,… Continue reading Don’t Risk It: The Consequences Of Using An Uninsured Towing Service

May 21, 2024

The bustling urban landscape of Edmonton poses unique challenges for heavy-duty towing operations. From narrow streets to congested traffic, towing companies face a myriad of obstacles when responding to emergencies or transport needs in the city. In this blog post, we delve into the intricacies of heavy-duty towing in Edmonton and how towing companies navigate… Continue reading Heavy-Duty Towing Challenges In Edmonton’s Urban Environment

May 17, 2024

Getting stranded on the side of the road with a disabled vehicle is a stressful experience, especially if it happens at night or in an unfamiliar area. Finding a reliable and professional towing company becomes crucial when a flat tire, dead battery, or mechanical issue leaves you immobile. This is where Action Towing comes in.… Continue reading Emergency Flatbed Towing Services In Edmonton: Your Reliable Solution