Home / Blogs

Frequently Asked Questions About Roadside Assistance Services

Frequently Asked Questions About Roadside Assistance Services

You’ve probably insured your home against emergencies, but have you given it a thought what you would do if your car suddenly stopped functioning in the middle of nowhere? Roadside assistance services cover you when you require someone rescuing you and your vehicle after it just broke down.

It doesn’t matter how frequent you are with your car’s scheduled maintenance; you still never know when you’re going to drive on a bumpy road and experience car malfunction. Whether it’s a dead car battery, faulty transmission, or flat tire, it’s best to plan for it and always be ready to respond to such setbacks by contracting with expert roadside emergency services.

To give more insight into car emergency services, we present you with some of the frequently asked questions about roadside assistance:

What Is Roadside Assistance?

Roadside assistance refers to a set of services that you can avail when you’re having car trouble anywhere, including at home, at work, in a parking lot, and on the side of the road. A roadside assistance service can help you in different ways, such as jump-starting a dead car battery, changing a flat tire, towing your vehicle to a nearby repair shop, delivering emergency fuel, recovering car keys, and more.

It’s an add-on coverage that comes to your rescue if your car breaks down unexpectedly and also you get stranded in a remote area. When you contact your service provider, they will first try to fix your issue by instructing you over the phone. If not possible, they will most likely send a roadside assistance expert to mobilize your car or truck to tow your vehicle to a nearby mechanic.

What Does Roadside Assistance Usually Cover?

Emergency roadside assistance usually covers basic tasks that would help your vehicle back on the road. These services generally consist of :

  • Towing your vehicle if can’t be driven or has any mechanical issues
  • Delivering fuel to your car if it runs out of gas
  • Unlocking your vehicle if you’re locked out
  • Jump-starting your vehicle if it’s battery runs out of charge
  • Changing a flat tire

Can I Use My Roadside Assistance For Another Vehicle?

When you have your roadside assistance plan through your car insurance company, the service will only be available to use on the car that coverage is listed. However, when you choose expert towing services, they may allow you to utilize it no matter whose car you’re driving.

Can I Call Roadside Assistance To My House?

Yes, you can undoubtedly call your service provider for help if you’re having trouble starting your vehicle or having any other mechanical issues. Don’t let the term “roadside assistance” get you confused – it’s a service that you can use to fix your car trouble no matter if you’re on the side of the road, at work, in a parking lot, or at home.

How Much Does It Cost To Get Roadside Assistance?

Since you never know when and where you’re going to get stranded in your car, most of the towing companies provide estimates about the final cost of their services. It usually depends on your location of car trouble and the distance your service provider has to cover to reach you.

The greater the distance they have to cover, the higher the cost of their service will be. Similarly, if your vehicle stops working in a remote area or an off-road locality, the expenses of availing the roadside assistance will rise.

Action Towing is a premier roadside assistance company based in Edmonton, Alberta. Visit our website to explore our professional towing services or contact us for quick roadside assistance.


A place to come for news and updates about our services, our equipment, careers,
what we’ve been up to lately.

March 24, 2023

Brakes are a crucial component of your car. Your automobile will not stop if the brakes malfunction. Since the brakes on your automobile are essential for your safety, it’s vital to do routine brake inspections to keep them in good working condition. It is even better to hire a professional towing service to keep your… Continue reading Brake Maintenance 101: A Comprehensive Guide

March 20, 2023

If you have to stomp on your brake pedal to slow down or stop your car you probably have stiff brakes. Understandably, a tight brake pedal is a severe safety problem that has to be fixed immediately as it can make it difficult to slow down your car. If you ever find yourself caught up… Continue reading Reasons Why You May Have Stiff Brakes

March 17, 2023

A car accident can be a traumatic experience, and it is essential to know what steps to take in the aftermath to ensure that your vehicle and yourself are safe. While your priority should be to always attend to any injuries and call emergency services if necessary, it is also important to think about the… Continue reading Steps To Take After A Car Accident: When To Call A Certified Towing And Recovery Service