When you are stranded in the middle of the road and have to call a towing company to tow you home or to recover your vehicle, you need to be very careful and vigilant not to miscommunicate. The last thing you want to happen to you is the rescue team arriving with the wrong equipment. Then you find out that it will take more time to bring the right vehicle or equipment for you. Imagine all of this happening because of you failing to communicate the exact and necessary details about you and your vehicle’s state.
There are certain things you need to convey very clearly to the towing company staff so that you can save their precious time and effort.
There are two main aspects which must be clear in your mind. Vehicle recovery services and towing services are different and require different vehicles and specific equipment.
Assess the damage to your car
The first thing you need to do is assess and identify the nature of damage your vehicle has suffered and the type of incident that has happened to you. If you are well aware of the situation in hand, you will be in a better position to guide the towing staff. In this way, they will come well prepared according to your needs and requirements.
Have a rough idea of what you need
You need to make at least a rough idea of what you need because it can either be one of two main types of services, a towing or a recovery service. If you think your car is not able to move on its wheels and needs to be carried away on a recovery truck, you need to convey that message to the operator.
On the other hand, if your car’s engine has just broken down and it has no problem with the wheels, brakes, and or steering, a tow truck will do the job effectively. Asking for the right job, which precisely is what you need, is the key here.
Tell them where you are
Another fundamental thing is to inform the staff on the call about your exact location. Street names, roads, and other downtown areas can become confusing because you might not be familiar with the precise location you are at that moment. It would help if you were sure about your location before you call for roadside assistance.
Which vehicle do you have
The next big thing for crew members of the towing service company is to know which specific car you are driving. This is essential because this is what they need to know to tow or recover your vehicle. Your car information will give them a clear idea of what they are dealing with. They will come prepared for precisely what they have to face. It will save not only their time but also your time and cost. If you ask for the right service and specify the right vehicle, big or small, you will pay accordingly.
About Action Towing
If you’re stuck stranded in an unfortunate situation, Action Towing is the name to remember and trust in Edmonton. We offer a full range of citywide towing and vehicle recovery services in Edmonton. We’ll help you get your vehicle where it needs to go. For urgent assistance, call 780-340-0999. You can also visit our website ActionTowing.ca for further details.